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Customer Service – Management Training

This Customer Service – Management Training Course is offered throughout South Africa
– Cape Town, Durban, East London, Johannesburg, Port Elizabeth –

Download a PDF of this Coursepdf - Customer Service - Management Training

Customer Service – Management Training

Build a Culture of Great Customer Service


Suitable for:

Executives / Management Teams

Course Duration: 1 day NQF LEVEL: 5
Course Objective:

Customer satisfaction is ulikely to happen by chance – it has to be built internally from the base of the organisation.

In this Customer Service – Management Training course we explore how to successfully inspire the philosophy, and build the principles and structure that create a culture of great internal customer service.

Course content and outcomes:
 

Through this Customer Service – Management Training Course, delegates will learn:

  • What great internal customer service looks like
  • Why winning organisations don’t leave internal service delivery to chance
  • The transformational roles and responsibilities of senior management
  • Understanding the inverted pyramid of internal customer service
  • Identifying the internal customer value proposition
  • Tracking internal service delivery to external service reality
  • Building capacity within the hearts and minds of individuals & teams
  • Processes to shift the culture to inter-departmental cooperation
  • Creating and sustaining the communication platform

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” ~ Mahatma Gandhi

   To enrol delegates on this Customer Service Management Training Course, click on the link below:

Customer Service - Management Training

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