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Emotional Intelligence Training / Personal Mastery Training

This Emotional Intelligence Training and Personal Mastery Course is offered throughout South Africa
– Cape Town, Durban, East London, Johannesburg, Port Elizabeth –

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Emotional Intelligence Training

and Personal Mastery

This Emotional Intelligence Training and Personal Mastery is:
Suitable for Leaders, Managers, Supervisors, Professionals

Course Duration: 3 days NQF LEVEL: 5
Course Objective:

Over the past 30 years, Personal Mastery and Emotional Intelligence Training (EQ) have become recognized as highly significant factors in the effectiveness of leaders in the workplace – at least as significant as IQ; probably more so.

The good news is that one’s personal effectiveness and one’s EQ can be developed and enhanced. Through this Emotional Intelligence Training and Personal Mastery course – which is run throughout South Africa – delegates are equipped with the relevant life-skills and inter-relational competencies that will enable them to markedly increase their EQ and overall effectiveness.

Course content and outcomes:
    Through this Emotional Intelligence Training and Personal Mastery Course, delegates will learn:

  • What is emotional intelligence, and why is it so important in the workplace?
  • Understanding the 3 major theories and underlying principles of emotional intelligence
  • Goleman’s five components of emotional intelligence at work
  • How the brain works – the neurological & physiological basis of emotional intelligence
  • The functions of emotions – and the potential damage of its aftershocks: moods
  • Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
  • Conducting a self-assessment on your own emotional intelligence
  • Developing your emotional intelligence across all 5 dimensions of emotional intelligence
  •       •   Enhancing your self-awareness dimension
             –   Identifying your levels of self-awareness and openness
             –   Behavioural styles / temperaments analysis:
                   o Understanding your dominant behaviour style and those of others
                   o Acquiring competencies to adapt your style when interacting with others
             –   Clarifying your values
             –   Self-confidence – how one should go about building it

          •   Enhancing your self-regulation dimension
             –   Assertiveness, aggression and submissiveness
             –   Assessing the effectiveness of your locus of control
             –   Controlling destructive thoughts
             –   Envisioning and goal setting
             –   Understanding change management principles

          •   Enhancing your motivation dimension
             –   Building a positive attitude
             –   Tools to pass it on & motivate others
             –   Failure and success cycles
             –   Motivation and demotivation cycles

          •   Enhancing your social awareness dimension
             –   Effective communication – principles and skills
             –   Active listening and empathy

          •   Enhancing your social skills dimension
             –   Building trust and earning respect
             –   Giving and receiving feedback
             –   Managing conflict

    Click here to view our publicly scheduled Emotional Intelligence and Personal Mastery Training.

       To enrol delegates on this Emotional Intelligence Training and Personal Mastery course,
    click on the link below:

Emotional Intelligence Training

Click here to register now

Click here to contact us

Click here for a list of our training programmes

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