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Problem Solving Training / Root Cause Analysis Training

This 2-day Problem Solving Training / Root Cause Analysis Training course is offered throughout South Africa
– Cape Town, Durban, East London, Johannesburg, Port Elizabeth –

Please note:
We also offer customizable 1-day Problem Solving Training programmes.
Please contact us for more info.
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Problem Solving Training /

Root Cause Analysis Training


This Problem Solving Training / Root Cause Analysis Training

is suitable for all employees

Course Duration: 2 days NQF LEVEL: 4
Course Objective:
This Problem Solving Training / Root Cause Analysis Training course – which is run throughout South Africa – is designed for individuals and teams responsible for:

        ✓    Identifying and tackling problems promptly and efficiently
        ✓    Conducting root-cause analysis
        ✓    Implementing and monitoring solutions
        ✓    Utilizing sound judgement in making decisions
        ✓    Developing innovative solutions and ideas
Course content and outcomes:
 

Through this Problem Solving Training / Root Cause Analysis Training Course, delegates will gain understanding and work through practical workplace applications of:

  • The fundamentals of problem solving

    •    Why it is important to differentiate between problem solving and decision making
    •    Handling routine problems and complex problems
    •    The importance of attitude in problem solving
    •    Positive thinking and positive assertion in problem solving

  • Root-cause analysis in problem solving, including:
    •    Five why’s
    •    The 8 Discipline Problem Solving Model
    •    Cause and effect analysis (Fishbone diagram)

  • Whole brain thinking in problem solving
    •    Brainstorming and mind mapping
    •    Lateral thinking
    •    The 80/20 effort principle

  • Problem detection and prevention
    •    Kaizen / Continuous improvement
    •    Learning from mistakes made
    •    Poka Yoke (make it “mistake-proof”)
    •    The 5S Problem Prevention Model:
          –   Stop, Speak, Space, Sort, Sequence

  • Critical thinking and decision making skills

“Root cause analysis is the key factor in our
Problem Solving Training / Root Cause Analysis Training.”

Ron Scherer

Click here to view our publicly scheduled
Problem Solving Training / Root Cause Analysis Training courses.

   To enrol delegates on this Problem Solving Training and Root Cause Analysis Training course,
click on the link below:

pdf image - Problem Solving Training and Root Cause Analysis Training

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