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Problem Solving Training and Root Cause Analysis Training

This 2-day Problem Solving Training and Root Cause Analysis Training course is offered throughout South Africa
– Cape Town, Durban, East London, Johannesburg, Port Elizabeth –

Please note:
We also offer customizable 1-day Problem Solving Training courses.
Please contact us for more info.
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Problem Solving Training

and Root Cause Analysis Training

This Problem Solving Training and Root Cause Analysis Training is:
Suitable for all employees

Course Duration: 2 days NQF LEVEL: 4
Course Objective:
This Problem Solving Training and Root Cause Analysis Training course – which is run throughout South Africa – is designed for individuals and teams responsible for:

        ✓    Identifying and tackling problems promptly and efficiently
        ✓    Conducting root-cause analysis
        ✓    Implementing and monitoring solutions
        ✓    Utilizing sound judgement in making decisions
        ✓    Developing innovative solutions and ideas
Course content and outcomes:
 

Through this Problem Solving Training and Root Cause Analysis Training course, delegates will gain understanding and work through practical workplace applications of:

  • The fundamentals of problem solving

    •    Why it is important to differentiate between problem solving and decision making
    •    Handling routine problems and complex problems
    •    The importance of attitude in problem solving
    •    Positive thinking and positive assertion in problem solving

  • Root-cause analysis in problem solving, including:
    •    Five why’s
    •    The 8 Discipline Problem Solving Model
    •    Cause and effect analysis (Fishbone diagram)

  • Whole brain thinking in problem solving
    •    Brainstorming and mind mapping
    •    Lateral thinking
    •    The 80/20 effort principle

  • Problem detection and prevention
    •    Kaizen / Continuous improvement
    •    Learning from mistakes made
    •    Poka Yoke (make it “mistake-proof”)
    •    The 5S Problem Prevention Model:
          –   Stop, Speak, Space, Sort, Sequence

  • Critical thinking and decision making skills

“Root cause analysis training
is the key factor in our Problem Solving Training.”

Ron Scherer

Click here to view our publicly scheduled
Problem Solving and Root Cause Analysis Training courses.

   To enrol delegates on this Problem Solving Training and Root Cause Analysis Training course,
click on the link below:

pdf image - Problem Solving Training and Root Cause Analysis Training

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