Problem Solving Training

Including Root Cause Analysis Training

Problem Solving and Root Cause Analysis Training
This 2-day Problem Solving Training course – which includes Root Cause Analysis,
is offered throughout South Africa as In-house, Public and Online Training

Problem Solving Training
– Including Root Cause Analysis Training –

This course is suitable for all employees

Course Duration: 2 days

NQF Level: 4

Course Objective:

This course is designed for individuals and teams responsible for:

✓ Identifying and tackling problems promptly and efficiently
✓ Conducting root-cause analysis
✓ Implementing and monitoring solutions
✓ Utilizing sound judgement in making decisions
✓ Developing innovative solutions and ideas

Course content and outcomes:

Through this Problem Solving training – which includes Root Cause Analysis training, delegates will gain understanding and work through practical workplace applications of:

  • The fundamentals of problem solving Problem Solving Training
    • Why it is important to differentiate between problem solving and decision making
    • Handling routine problems and complex problems
    • The importance of attitude in problem solving
    • Positive thinking and positive assertion in problem solving
  • Root-cause analysis in problem solving, including:
    • Five why’s
    • The 8 Discipline Problem Solving Model
    • Cause and effect analysis (Fishbone diagram)
  • Whole brain thinking in problem solving
    • Brainstorming and mind mapping
    • Lateral thinking
    • The 80/20 effort principle
  • Problem detection and prevention
    • Kaizen / Continuous improvement
    • Learning from mistakes made
    • Poka Yoke (make it “mistake-proof”)
    • The 5S Problem Prevention Model:
      – Stop, Speak, Space, Sort, Sequence
  • Critical thinking and decision making skills
To enrol delegates on this training, click on the link below

All Training Courses