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Shop Steward Training

Our Shop Steward Training Courses are offered throughout South Africa
– Cape Town, Durban, East London, Johannesburg, Port Elizabeth –

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Shop Steward Training


Suitable for Shop Stewards

Course Duration: 4 days
Course Objective:

This Shop Steward Training – which we offer throughout South Africa – ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties.

Course content and outcomes:
Through this Shop Steward Training Course, delegates will learn:

  • The Roles and Responsibilities of Shop Stewards
  •          –  The rights and responsibilities of Shop Stewards as set out by the LRA
             –  The duty to represent the Union’s interests and directives
             –  The responsibility to guide and represent Union members
             –  The responsibility of leadership, and being a bridge between management and employees
             –  Representing workers in grievances and disciplinary enquiries
             –  The duty of ensuring adherence to the law, and building good labour relations

  • How a business works, and basic finance
  •          –  How a business comes to exist and grow
             –  The 4 key stakeholders of a business
             –  The importance of making a profit
                   •   Income, Profit and expenses
                   •   The 4 key stakeholders of a business
                   •   How to satisfy all 4 stakeholders who are all interested in making money
             –  What causes business to shrink, fail, and close
             –  Understanding company financials
                   •   The income statement
                   •   The balance sheet
                   •   Cashflow
             –  Budgeting and managing cashflow

  • Key principles of the LRA
  •          –  The parties to the labour relationship, and their respective roles
             –  Defining the employee – employer relationship
             –  Disputes of right and disputes of interest
             –  Employee contracts and fair grounds / procedure for termination
             –  The regulatory aspects and dispute resolution mechanisms of the LRA
             –  Understand collective bargaining in industrial relations including:
                   • Getting to “Yes”
                   • Positional bargaining, Distributive bargaining, Integrative bargaining, Transformational bargaining
             –  Dispute resolution, mediation and strikes

  • Discipline and Grievances
  •          –  Schedule 8 of the LRA: The Code of Good Practice Dismissals
             –  Fundamental premises that should apply to all disciplinary action
             –  Typical causes of disciplinary problems in a workplace
             –  The classification of transgressions relating to unacceptable conduct
             –  Preparing to represent an employee in a disciplinary enquiry, collecting evidence, preparing witnesses
             –  Opening statements, closing arguments, presenting the evidence , cross-examining witnesses and redirecting
             –  Procedural and substantive fairness
             –  Grievances and grievance hearings – key principles and best practices

  • Conflict Management and Conflict Resolution
  •          –  The nature of conflict: Internal vs external conflict
             –  Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
             –  Constructive vs destructive conflict
             –  The main causes of individual conflict & how to manage it effectively
             –  The main causes of conflict within companies & how to manage them
             –  Understanding the main conflict styles
             –  Understanding what your natural conflict style is
             –  Developing the ability to choose the best conflict style to fit the situation
             –  Leadership styles – how they are affected by conflict styles
             –  The attributes needed to become an effective “conflict manager”
             –  Legislated procedures for the resolution of workplace disputes

       To enrol delegates on this Shop Steward Training Course, click on the link below:


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