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Telesales Training and Customer Service Training

This Telesales Training and Customer Service Training Course is offered throughout South Africa
– Cape Town, Durban, East London, Johannesburg, Port Elizabeth –

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Telesales Training

and Customer Service Training


Suitable for
Sales personnel, sales support staff, telemarketers, and personnel handling in-coming calls

Course Duration: 2 days NQF LEVEL: 4
Course Objective:

This Telesales Training and Customer Service Training course will ensure:

  • Increased sales and market penetration
  • Improved customer relationships
  • Customer loyalty
Course content and outcomes:

   Through this Telesales Training and Customer Service Training course, delegates will learn:

  • Getting the basics right
     –    The fundamentals of customer service and sales
     –    Teamwork and the service chain
     –    Understanding the basic needs of every customer
     –    The 3 Vā€™s of communication ā€“ and how to maximize them – even over the phone
     –    Basic telephone skills essential for every sales / telesales / after-sales agent
  • The importance of attitude to be effective in sales & customer service
  • Handling in-bound calls effectively
     –    5 critical things to do when opening an in-bound call
     –    Attentiveness and active listening
     –    Establishing the real need
     –    Administrative efficiency and follow up
 Telesales Training and Customer Service Training - Triangle image
  • Handling out-bound calls and direct sales effectively
     –    Getting through the gate-keeper to the decision maker
     –    Effective enquiring
     –    Preparing a script
     –    Selling benefits
     –    Handling objections
     –    Techniques for closing the deal
  • Handling difficult situations and problems relating to sales
     –    Knowing your product
     –    Using your resources ā€“ the internal value chain
  • Handling complaints and irate customers
     –    Why complaining customers are highly valuable
     –    Understanding the real issue behind the words
     –    Creating calm and giving reassurance

  •    To enrol delegates on this Telesales Training and Customer Service Training Course,
    click on the link below:


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