Customer Service – Management Level
Building a Culture of Great Customer Service

This Customer Service – Management Level Training Course is offered throughout South Africa
– Cape Town, Durban, Johannesburg, Port Elizabeth –

We now offer this programme, and all our training courses as Virtual Training
to meet your unique needs arising from the COVID-19 Corona Virus epidemic.

Customer Service – Management Level Training
Building a Culture of Great Customer Service

Suitable for: Managers and Management Teams

Course Duration: 2 days
NQF LEVEL: 5
Course Objective:
Customer satisfaction is unlikely to happen by chance – it has to be built internally from the base of the organisation. In this Customer Service – Management Level Training, we explore how to successfully inspire the philosophy, and build the principles and structure that create a culture of great internal customer service.
Course content and outcomes:
Through this Customer Service – Management Level Training Course, delegates will learn:
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