Emotional Intelligence Training

This Emotional Intelligence Training Course is offered throughout South Africa as
in-house, public and online training

Emotional Intelligence Training
– including Personal Mastery Training –

This Emotional Intelligence Training Course is suitable for:
Managers, Supervisors, Team Leaders and General Staff

Course Duration: 3 days

NQF Level: 5

Course Objective:

Through this Emotional Intelligence Training Course, delegates are equipped with life-skills and inter-relational competencies that enable them to significantly increase their EQ and overall effectiveness in the workplace and in their personal lives.

Course content and outcomes:

Through this Emotional Intelligence Training Course, delegates will learn:

What is emotional intelligence, and why is it so important in the workplace?
Understanding the 3 major theories and underlying principles of emotional intelligence
Goleman’s five components of emotional intelligence at work
How the brain works – the neurological & physiological basis of emotional intelligence
The functions of emotions – and the potential damage of its aftershocks: moods
Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
Conducting a self-assessment on your own emotional intelligence
Developing your emotional intelligence across all 5 dimensions of emotional intelligence
- Enhancing your self-awareness dimension
  - Identifying your levels of self-awareness and openness
  - Behavioural styles / temperaments analysis:
    - Understanding your dominant behaviour style and those of others
    - Acquiring competencies to adapt your style when interacting with others
  - Clarifying your values
  - Self-confidence – how one should go about building it
- Enhancing your self-regulation dimension
  - - Assertiveness, aggression and submissiveness
    - Assessing the effectiveness of your locus of control
    - Controlling destructive thoughts
    - Envisioning and goal setting
    - Understanding change management principles
- Enhancing your motivation dimension
  - Building a positive attitude
  - Tools to pass it on & motivate others
  - Failure and success cycles
  - Motivation and demotivation cycles
- Enhancing your social awareness dimension
  - Effective communication – principles and skills
  - Active listening and empathy
- Enhancing your social skills dimension
  - - Building trust and earning respect
    - Giving and receiving feedback
    - Managing conflict

Emotional Intelligence Training

Emotional Intelligence Training – including Personal Mastery Training –

Emotional Intelligence Training
– including Personal Mastery Training –