Through this Emotional Intelligence training, delegates will learn:
- What is emotional intelligence, and why is it so important in the workplace?
- Understanding the 3 major theories and underlying principles of emotional intelligence
- Goleman’s five components of emotional intelligence at work
- How the brain works – the neurological & physiological basis of emotional intelligence
- The functions of emotions – and the potential damage of its aftershocks: moods
- Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
- Conducting a self-assessment on your own emotional intelligence
- Developing your emotional intelligence across all 5 dimensions of emotional intelligence
• Enhancing your self-awareness dimension
– Identifying your levels of self-awareness and openness
– Behavioural styles / temperaments analysis:
o Understanding your dominant behaviour style and those of others
o Acquiring competencies to adapt your style when interacting with others
– Clarifying your values
– Self-confidence – how one should go about building it
• Enhancing your self-regulation dimension
– Assertiveness, aggression and submissiveness
– Assessing the effectiveness of your locus of control
– Controlling destructive thoughts
– Envisioning and goal setting
– Understanding change management principles
• Enhancing your motivation dimension
– Building a positive attitude
– Tools to pass it on & motivate others
– Failure and success cycles
– Motivation and demotivation cycles
• Enhancing your social awareness dimension
– Effective communication – principles and skills
– Active listening and empathy
• Enhancing your social skills dimension
– Building trust and earning respect
– Giving and receiving feedback
– Managing conflict
Click here to view our publicly scheduled training on Personal Mastery and Emotional Intelligence.
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To enrol delegates on this Emotional Intelligence Training and Personal Mastery course,
click on the link below:
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