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Emotional Intelligence Training

This Emotional Intelligence training is offered throughout South Africa
– Cape Town, Durban, Johannesburg, Port Elizabeth –

We now offer this programme, and all our training courses as Virtual Training / Remote Training,
to meet your unique needs arising from the CO
VID-19 Corona Virus epidemic.

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Emotional Intelligence and Personal Mastery

Emotional Intelligence Training
This Emotional Intelligence Training is:
Suitable for Leaders, Managers, Supervisors, Professionals

Course Duration: 3 days NQF LEVEL: 5
Course Objective:
Through this Emotional Intelligence Training – which we run publicly and in-house throughout South Africa – delegates are equipped with life-skills and inter-relational competencies that enable them to significantly increase their EQ and overall effectiveness.
Course content and outcomes:
Through this Emotional Intelligence training, delegates will learn:

  • What is emotional intelligence, and why is it so important in the workplace?
  • Understanding the 3 major theories and underlying principles of emotional intelligence
  • Goleman’s five components of emotional intelligence at work
  • How the brain works – the neurological & physiological basis of emotional intelligence
  • The functions of emotions – and the potential damage of its aftershocks: moods
  • Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
  • Conducting a self-assessment on your own emotional intelligence
  • Developing your emotional intelligence across all 5 dimensions of emotional intelligence

           •   Enhancing your self-awareness dimension
                 –   Identifying your levels of self-awareness and openness
                 –   Behavioural styles / temperaments analysis:
                       o Understanding your dominant behaviour style and those of others
                       o Acquiring competencies to adapt your style when interacting with others
                 –   Clarifying your values
                 –   Self-confidence – how one should go about building it

           •   Enhancing your self-regulation dimension
                 –   Assertiveness, aggression and submissiveness
                 –   Assessing the effectiveness of your locus of control
                 –   Controlling destructive thoughts
                 –   Envisioning and goal setting
                 –   Understanding change management principles

           •   Enhancing your motivation dimension
                 –   Building a positive attitude
                 –   Tools to pass it on & motivate others
                 –   Failure and success cycles
                 –   Motivation and demotivation cycles

           •   Enhancing your social awareness dimension
                 –   Effective communication – principles and skills
                 –   Active listening and empathy

           •   Enhancing your social skills dimension
                 –   Building trust and earning respect
                 –   Giving and receiving feedback
                 –   Managing conflict

Click here to view our publicly scheduled training on Personal Mastery and Emotional Intelligence.

Click here to view all our In-house, Public & Virtual Training Courses.

Click here to view our Change Management Training Courses.

Click here to view our Customer Service Training Courses.

Click here to view our General Staff Training Courses.

Click here to view our Supervisor Training Courses.

Click here to view our Leadership Training Courses.

Click here to view our Labour Law Training Courses.

Click here to view our Management Training Courses.

Click here to view our Shop Steward Training Courses.

   To enrol delegates on this Emotional Intelligence Training and Personal Mastery course,
click on the link below:

Emotional Intelligence Training

Click here to register now


Click here to contact us


Click here for a list of our training programmes

 
 
 
 
 
 
 
 
 

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