Emotional Intelligence Training
This Emotional Intelligence Training Course is offered throughout South Africa as
in-house, public and virtual training
Emotional Intelligence Training
– including Personal Mastery Training –
This Emotional Intelligence Training Course is suitable for:
Managers, Supervisors, Team Leaders and General Staff
Managers, Supervisors, Team Leaders and General Staff
Course Duration: 3 days
NQF Level: 5
Course Objective:
Through this Emotional Intelligence Training delegates are equipped with life-skills and inter-relational competencies that enable them to significantly increase their EQ and overall effectiveness in the workplace and in their personal lives.
Course content and outcomes:
Through this Emotional Intelligence Training, delegates will learn:
- What is emotional intelligence, and why is it so important in the workplace?
- Understanding the 3 major theories and underlying principles of emotional intelligence
- Goleman’s five components of emotional intelligence at work
- How the brain works – the neurological & physiological basis of emotional intelligence
- The functions of emotions – and the potential damage of its aftershocks: moods
- Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
- Conducting a self-assessment on your own emotional intelligence
- Developing your emotional intelligence across all 5 dimensions of emotional intelligence
- Enhancing your self-awareness dimension
- Identifying your levels of self-awareness and openness
- Behavioural styles / temperaments analysis:
- Understanding your dominant behaviour style and those of others
- Acquiring competencies to adapt your style when interacting with others
- Clarifying your values
- Self-confidence – how one should go about building it<
- Enhancing your self-regulation dimension</strong
-
- Assertiveness, aggression and submissiveness
- Assessing the effectiveness of your locus of control
- Controlling destructive thoughts
- Envisioning and goal setting
- Understanding change management principles
-
- Enhancing your motivation dimension
- Building a positive attitude
- Tools to pass it on & motivate others
- Failure and success cycles
- Motivation and demotivation cycles
- Enhancing your social awareness dimension
- Effective communication – principles and skills
- Active listening and empathy
- Enhancing your social skills dimension
- Building trust and earning respect
- Giving and receiving feedback
- Managing conflict
- Enhancing your self-awareness dimension
To enrol delegates on this Emotional Intelligence Training, click on the link below: