Problem Solving Training
Including Root Cause Analysis Training
This 2-day Problem Solving Training course – which includes Root Cause Analysis,
is offered throughout South Africa as In-house, Public and Online Training
is offered throughout South Africa as In-house, Public and Online Training
Problem Solving Training
– Including Root Cause Analysis Training –
This course
is suitable for all employees
Course Duration: 2 days
NQF Level: 4
Course Objective:
This course is designed for individuals and teams responsible for:
✓ Identifying and tackling problems promptly and efficiently
✓ Conducting root-cause analysis
✓ Implementing and monitoring solutions
✓ Utilizing sound judgement in making decisions
✓ Developing innovative solutions and ideas
Course content and outcomes:
Through this Problem Solving training – which includes Root Cause Analysis training, delegates will gain understanding and work through practical workplace applications of:
- The fundamentals of problem solving
- Why it is important to differentiate between problem solving and decision making
- Handling routine problems and complex problems
- The importance of attitude in problem solving
- Positive thinking and positive assertion in problem solving
- Root-cause analysis in problem solving, including:
- Five why’s
- The 8 Discipline Problem Solving Model
- Cause and effect analysis (Fishbone diagram)
- Whole brain thinking in problem solving
- Brainstorming and mind mapping
- Lateral thinking
- The 80/20 effort principle
- Problem detection and prevention
- Kaizen / Continuous improvement
- Learning from mistakes made
- Poka Yoke (make it “mistake-proof”)
- The 5S Problem Prevention Model:
– Stop, Speak, Space, Sort, Sequence
- Critical thinking and decision making skills
To enrol delegates on this training,
click on the link below