Conflict Management Training
Conflict Resolution Training
This Conflict Management Training Course is offered throughout South Africa as
in-house, public and virtual training
Conflict Management Training /
Conflict Resolution Training
This Conflict Management Training is suitable for:
Managers, Supervisors, Team Leaders and Shop Stewards
Managers, Supervisors, Team Leaders and Shop Stewards
Course Duration: 2 days
NQF Level: 5
Course Objective:
If destructive conflict is not nipped in the bud and effectively managed, it can have disastrous consequences for an organisation and all stakeholders.
Through this Conflict Management Training / Conflict Resolution Training Course, you will get to grips with the main causes of conflict, and how to manage both destructive and constructive conflict.
Through this Conflict Management Training / Conflict Resolution Training Course, you will get to grips with the main causes of conflict, and how to manage both destructive and constructive conflict.
Course content and outcomes:
Through this Conflict Management Training Course, delegates will learn:
- The nature of conflict: Internal vs external conflict
- Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
- Constructive vs destructive conflict
- The main causes of individual conflict & how to manage it effectively
- The main causes of conflict within teams & how to manage them
- How high performance teams handle conflict
- Understanding the main conflict styles
- Understanding what your natural conflict style is
- Developing the ability to choose the best conflict style to fit the situation
- Leadership styles – how they are affected by conflict styles
- The attributes needed to become an effective “conflict manager”
- Legislated procedures for the resolution of workplace disputes
“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson
click on the link below