If destructive conflict is not nipped in the bud and effectively managed, it can have disastrous consequences for an organisation and all stakeholders.

Through this Conflict Management Training / Conflict Resolution Training Course, you will get to grips with the main causes of conflict, and how to manage both destructive and constructive conflict.

Through this Conflict Management Training Course, delegates will learn:
• The nature of conflict: Internal vs external conflict
• Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
• Constructive vs destructive conflict
• The main causes of individual conflict & how to manage it effectively
• The main causes of conflict within teams & how to manage them
• How high performance teams handle conflict
• Understanding the main conflict styles
• Understanding what your natural conflict style is
• Developing the ability to choose the best conflict style to fit the situation
• Leadership styles – how they are affected by conflict styles
• The attributes needed to become an effective “conflict manager”
• Legislated procedures for the resolution of workplace disputes

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson

Click here to view our publicly scheduled Conflict Management and Conflict Resolution Training.

   To enrol delegates on this Conflict Management Training Course, click on the link below: