POP Online

Conflict Management Training /
Conflict Resolution Training

This Conflict Management Training Course is offered throughout South Africa
– Cape Town, Durban, Johannesburg, Port Elizabeth –

We now offer this programme, and all our training courses as Virtual Training / Remote Training,
to meet your unique needs arising from the CO
VID-19 Corona Virus epidemic.

Download a PDF of this Coursepdf image = Conflict Management Training

Conflict Management Training

and Conflict Resolution


This Conflict Management Training is suitable for:
Managers, Supervisors, Team Leaders and Shop Stewards

Course Duration: 2 days NQF LEVEL: 5
Course Objective:
If destructive conflict is not nipped in the bud and effectively managed, it can have disastrous consequences for an organisation and all stakeholders.

Through this Conflict Management Training / Conflict Resolution Training Course, you will get to grips with the main causes of conflict, and how to manage both destructive and constructive conflict.

Course content and outcomes:
 
    Through this Conflict Management Training Course, delegates will learn:

  • The nature of conflict: Internal vs external conflict
  • Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
  • Constructive vs destructive conflict
  • The main causes of individual conflict & how to manage it effectively
  • The main causes of conflict within teams & how to manage them
  • How high performance teams handle conflict
  • Understanding the main conflict styles
  • Understanding what your natural conflict style is
  • Developing the ability to choose the best conflict style to fit the situation
  • Leadership styles – how they are affected by conflict styles
  • The attributes needed to become an effective “conflict manager”
  • Legislated procedures for the resolution of workplace disputes

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson

Click here to view our publicly scheduled Conflict Management and Conflict Resolution Training.

Click here to view all our In-house, Public & Virtual Training Courses.

Click here to view our Change Management Training Courses.

Click here to view our Customer Service Training Courses.

Click here to view our General Staff Training Courses.

Click here to view our Supervisor Training Courses.

Click here to view our Leadership Training Courses.

Click here to view our Labour Law Training Courses.

Click here to view our Management Training Courses.

Click here to view our Shop Steward Training Courses.

   To enrol delegates on this Conflict Management Training Course, click on the link below:

Conflict Management Training

Click here to register now


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