Conflict Management Training

Conflict Resolution Training

Conflict Management Training

This Conflict Management Training Course is offered throughout South Africa as
in-house, public and virtual training

Conflict Management Training /

Conflict Resolution Training

This Conflict Management Training is suitable for:
Managers, Supervisors, Team Leaders and Shop Stewards

Course Duration: 2 days

NQF Level: 5

Course Objective:

If destructive conflict is not nipped in the bud and effectively managed, it can have disastrous consequences for an organisation and all stakeholders.

Through this Conflict Management Training / Conflict Resolution Training Course, you will get to grips with the main causes of conflict, and how to manage both destructive and constructive conflict.

Course content and outcomes:

Through this Conflict Management Training Course, delegates will learn:

    • The nature of conflict: Internal vs external conflict

Conflict Management Training

    • Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
    • Constructive vs destructive conflict
    • The main causes of individual conflict & how to manage it effectively
    • The main causes of conflict within teams & how to manage them
    • How high performance teams handle conflict
    • Understanding the main conflict styles
    • Understanding what your natural conflict style is
    • Developing the ability to choose the best conflict style to fit the situation
    • Leadership styles – how they are affected by conflict styles
    • The attributes needed to become an effective “conflict manager”
  • Legislated procedures for the resolution of workplace disputes

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson

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To enrol delegates on this Conflict Management Training,
click on the link below

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