Through this Conflict Management Training Course, delegates will learn:
- The nature of conflict: Internal vs external conflict
- Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
- Constructive vs destructive conflict
- The main causes of individual conflict & how to manage it effectively
- The main causes of conflict within teams & how to manage them
- How high performance teams handle conflict
- Understanding the main conflict styles
- Understanding what your natural conflict style is
- Developing the ability to choose the best conflict style to fit the situation
- Leadership styles – how they are affected by conflict styles
- The attributes needed to become an effective “conflict manager”
- Legislated procedures for the resolution of workplace disputes
“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson
Click here to view our publicly scheduled Conflict Management and Conflict Resolution Training.
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To enrol delegates on this Conflict Management Training Course, click on the link below:
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