Conflict, Stress and Change Management Training

This Conflict, Stress and Change Management Training is offered throughout South Africa
– Cape Town, Durban, Johannesburg, Port Elizabeth –

We now offer this programme, and all our training courses as Virtual Training / Remote Training,
to meet your unique needs arising from the CO
VID-19 Corona Virus epidemic.

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Conflict, Stress and Change Management

This Managing Change, Stress and Conflict Training is:
Suitable for Managers, Supervisors, Team Leaders, Specialists

Course Duration: 2 days NQF LEVEL: 5
Course Objective:
Some of the greatest challenges for management teams and executives lie in steering their ship through the waves of Change, Stress, and inevitable Conflicts that confront them, seemingly on a never-ending basis, both in their personal capacity and in their role as leaders of organisations.

This training is designed:

  • to build understanding of the nature of personal and workplace stressors, changes and conflicts
  • to provide leaders with methodologies from latest research that will guide them to more effectively manage their personal journeys, and lead their teams through these challenges
Course content and outcomes:
Through this training, delegates will learn:
  Stress Management
  • Become aware of six dangerous myths about stress
  • Identify your personality type and your susceptibility to deal with stressful situations
  • Gain a greater understanding of the prevalence of pressure – and stress in our lives
  • Understand the difference between stress, pressure, eustress and distress
  • Understand the 4-stage stress model, and the acute / chronic nature of stress
  • Realize the chemical effects of stress on the body’s organs – and how big a deal it is!
  • Be better able to recognise and monitor the effects of stress in self
  • Be better able to identify signs of stress overload in others
  • The 4 essential components of managing organisational stress and stressors
  • Cushioning techniques (breathing drills, eating habits, exercise) to help you manage stress

  Change Management

  • Understand why people resist change
  • The change curve, and its effect on individual and team performance
  • Understand the principles of how best to manage the transitions through change
  • Management misconceptions about how to handle change
  • Types of loss employees experience during periods of major changes
  • The phases of transition through change
  • Essential principles leaders should apply for managing change
  • How to ensure trust in the process of implementing change?
    o   The speed of trust
    o   The Caring Model of Trust
  • The 5 Activities Model for Effective Change Management
    o   Motivating change
    o   Creating the vision of change
    o   Developing political support, and ensuring the effectiveness of the change sponsor and change agents
    o   Managing the transition of change
    o   Sustaining momentum

  Conflict Management

  • The nature of conflict: Internal vs external conflict ; Constructive vs destructive conflict
  • The main causes of individual conflict & how to manage it effectively
  • The main causes of workplace conflict on a macro and organisational level
  • The main causes of conflict within teams & how to manage them effectively
  • Understanding the main conflict styles
  • Understanding what your natural conflict style is
  • How high performance teams handle conflict
  • Leadership styles – how they are affected by conflict styles
  • The attributes needed to become an effective “conflict manager”

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