Conflict Resolution Training /
Conflict Management Training
This Conflict Resolution and Conflict Management Training course
is offered throughout South Africa as
in-house, public and online training
is offered throughout South Africa as
in-house, public and online training
Conflict Resolution and Conflict Management
This Conflict Resolution and Conflict Management Training is suitable for:
Line Managers, Supervisors, Team Leaders, Shop Stewards
Line Managers, Supervisors, Team Leaders, Shop Stewards
Course Duration: 3 days
NQF Level: 5
Course Objective:
This is a great programme for having Team Leaders, Shop Stewards, Supervisors and Line Managers together in the training.
Through this Conflict Resolution and Conflict Management Training Course – which we offer throughout South Africa – they will develop key leadership skills that will:
Through this Conflict Resolution and Conflict Management Training Course – which we offer throughout South Africa – they will develop key leadership skills that will:
- enable them to lead others (and themselves) to vastly improved performance and sustained excellence.
- equip them with the necessary competencies to shift from a “them” vs “us” culture to building “win-win” relationships.
Course content and outcomes:
Through this Conflict Resolution and Conflict Management Training Course, delegates will learn:
- Different leadership styles – and when to apply them
- Trust – what it is, and how important it is in the workplace
- Developing relational trust
- How to rebuild a relationship after a breach of trust
- Understanding the roles and responsibilities of Supervisors and Managers
- Understanding the roles and responsibilities of Shop Stewards
- The origins of trade unionism and its influence in South Africa’s transition
- Factors that cause conflict between Supervisors, Managers and Shop Stewards
- Conflict handling skills – The “third side” perspective
- Leadership and bargaining
- Positional bargaining
- Distributive bargaining
- Integrative bargaining
- Transformational bargaining
“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson
Conflict Resolution Training
Contact us on 074 074 0444
or
Send us an email to info@poponline.co.za
or
Click on the link below to register delegates now