Conflict Resolution Training

Conflict Management Training

This Conflict Resolution Training Course is offered throughout South Africa
– Cape Town, Durban, Johannesburg, Port Elizabeth, East London –

We now offer this programme, and all our training courses as Virtual Training / Remote Training,
to meet your unique needs arising from the CO
VID-19 Corona Virus epidemic.

Download a PDF of this Course

Conflict Resolution Training:

Workplace Leadership for Win-Win Outcomes

This Conflict Resolution Training is suitable for:
Line Managers, Supervisors, Team Leaders, Shop Stewards

Course Duration: 3 days NQF LEVEL: 4
Course Objective:
This is a great programme for having Team Leaders, Shop Stewards, Supervisors and Line Managers together in the training.

Through this Conflict Resolution Training Course – which we offer throughout South Africa – they will develop key leadership skills that will:

  • enable them to lead others (and themselves) to vastly improved performance and sustained excellence.
  • equip them with the necessary competencies to shift from a “them” vs “us” culture to building “win-win” relationships.
Course content and outcomes:
Through this Conflict Resolution Training Course, delegates will learn:

  • Different leadership styles – and when to apply them
  • Trust – what it is, and how important it is in the workplace
  • Developing relational trust
  • How to rebuild a relationship after a breach of trust
  • Understanding the roles and responsibilities of Supervisors and Managers
  • Understanding the roles and responsibilities of Shop Stewards
  • The origins of trade unionism and its influence in South Africa’s transition
  • Factors that cause conflict between Supervisors, Managers and Shop Stewards
  • Conflict handling skills – The “third side” perspective
  • Leadership and bargaining
    1. – Positional bargaining
    1. – Distributive bargaining
    1. – Integrative bargaining
    1. – Transformational bargaining

“Peace is not the absence of conflict, but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson

Click here to view our publicly scheduled Conflict Resolution and Conflict Management Training.

   To enrol delegates on this Conflict Resolution Training Course, click on the link below:


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