Conflict Resolution Training /

Conflict Management Training

Conflict Resolution Training

This Conflict Resolution and Conflict Management Training course
is offered throughout South Africa as
virtual, in-house and public training

Conflict Resolution and Conflict Management

This Conflict Resolution and Conflict Management Training is suitable for:
Line Managers, Supervisors, Team Leaders, Shop Stewards

Course Duration: 3 days

NQF Level: 5

Course Objective:

This is a great programme for having Team Leaders, Shop Stewards, Supervisors and Line Managers together in the training.

Through this Conflict Resolution and Conflict Management Training Course – which we offer throughout South Africa – they will develop key leadership skills that will:
  • enable them to lead others (and themselves) to vastly improved performance and sustained excellence.
  • equip them with the necessary competencies to shift from a “them” vs “us” culture to building “win-win” relationships.

Course content and outcomes:

Through this Conflict Resolution and Conflict Management Training Course, delegates will learn:Conflict Resolution Training

  • Different leadership styles – and when to apply them
  • Trust – what it is, and how important it is in the workplace
  • Developing relational trust
  • How to rebuild a relationship after a breach of trust
  • Understanding the roles and responsibilities of Supervisors and Managers
  • Understanding the roles and responsibilities of Shop Stewards
  • The origins of trade unionism and its influence in South Africa’s transition
  • Factors that cause conflict between Supervisors, Managers and Shop Stewards
  • Conflict handling skills – The “third side” perspective
  • Leadership and bargaining
    • Positional bargaining
    • Distributive bargaining
    • Integrative bargaining
    • Transformational bargaining

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson

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To enrol delegates on this Conflict Resolution Training, click on the link below

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