Conflict Resolution Training /
Conflict Management Training
This Conflict Resolution and Conflict Management Training course
is offered throughout South Africa as
in-house, public and online training
is offered throughout South Africa as
in-house, public and online training
Conflict Resolution and Conflict Management
This Conflict Resolution and Conflict Management Training is suitable for:
Line Managers, Supervisors, Team Leaders, Shop Stewards
Line Managers, Supervisors, Team Leaders, Shop Stewards
Course Duration: 3 days
NQF Level: 5
Course Objective:
This is a great programme for having Team Leaders, Shop Stewards, Supervisors and Line Managers together in the training.
Through this Conflict Resolution and Conflict Management Training Course – which we offer throughout South Africa – they will develop key leadership skills that will:
Through this Conflict Resolution and Conflict Management Training Course – which we offer throughout South Africa – they will develop key leadership skills that will:
- enable them to lead others (and themselves) to vastly improved performance and sustained excellence.
- equip them with the necessary competencies to shift from a “them” vs “us” culture to building “win-win” relationships.
Course content and outcomes:
Through this Conflict Resolution and Conflict Management Training Course, delegates will learn:
- Different leadership styles – and when to apply them
- Trust – what it is, and how important it is in the workplace
- Developing relational trust
- How to rebuild a relationship after a breach of trust
- Understanding the roles and responsibilities of Supervisors and Managers
- Understanding the roles and responsibilities of Shop Stewards
- The origins of trade unionism and its influence in South Africa’s transition
- Factors that cause conflict between Supervisors, Managers and Shop Stewards
- Conflict handling skills – The “third side” perspective
- Leadership and bargaining
- Positional bargaining
- Distributive bargaining
- Integrative bargaining
- Transformational bargaining
“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence. “ D Thompson
Click to view all our Training Courses
Click to view our Conflict Management Training
Click to view our Conflict, Stress and Change Training
Click to view our Conflict Resolution Training on our training portal
To enrol delegates on this Conflict Resolution Training,
click on the link below
click on the link below