Middle Management Training

Effective Leadership and Management

Through this Effective Leadership and Management Course, delegates will learn:

• Management and leadership – how do they differ?
• Understanding different leadership styles – and when to apply them
• Key competencies for leadership and relationship building
• Trust – what it is, and how important it is in the workplace
• Building a culture that values diversity
• Determining direction, objectives and goals
  • Ensuring alignment with the organisation’s vision, mission and objectives

• Creating order and structure
  • Organising
  • Allocating work and role clarification

• Recruiting, orienting and inducting

• Ensuring delivery
  • Root-cause analysis and problem solving
  • Decision making
  • Efficient reporting

• Building morale and capability
  • Teamwork, coaching and guiding

• Managing performance
  • Effective planning, coaching, guiding and reviewing

• Conflict handling skills
  • Thomas Kilman Conflict Modes
  • The “Third Side” perspective