Interpersonal Skills Training Courses
and
Communication Skills Training Courses
We offer a vast range of Communication and Interpersonal Skills Training Courses
to meet the needs of all your Managers, Supervisors and Employees,
and we facilitate them as in-house, public and online training throughout South Africa
to meet the needs of all your Managers, Supervisors and Employees,
and we facilitate them as in-house, public and online training throughout South Africa
- Communication and Interpersonal Skills for Managers and Supervisors
- Assertiveness, Self-awareness and Influencing Skills
- Emotional Intelligence and Personal Mastery
- Employee Work Readiness Training Programme for Graduates and Interns
- Supervisory Skills Training Programme
- Effective Leadership and Management
- Transformation Leadership
- Diversity Training
- Contact Center Training
- Customer Service and Telephone Etiquette Training
- Customer Service Excellence – Building the Internal Customer Value Chain
- Managing Workplace Conflict
- Dealing with Conflict, Stress and Change
- Change Management
- Recruitment, Interviewing and Selection Skills
- Onboarding, Orientation and Induction for New Employees Programme Design
Communication and Interpersonal Skills Training
for Managers and Supervisors
for Managers and Supervisors
This Effective Communication and Interpersonal Skills Training course for Managers and Supervisors
is offered throughout South Africa as in-house, public and online training
is offered throughout South Africa as in-house, public and online training
Effective Communication and Interpersonal Skills Training
for Managers and Supervisors
This Effective Communication and Interpersonal Skills Training is suitable for:
Managers and Supervisors
Managers and Supervisors
Course Duration: 2 days
Course Objective:
By the end of this training programme, you will understand and be able to effectively implement all the processes in the 10-step model to building effective communication and interpersonal skills as a leader.
Course content and outcomes:
Through this Effective Communication and Interpersonal Skills Training course, delegates will learn:
Day 1
Day 2
—————————————————————————
- Harvard University research reports that Fortune 500 Companies only achieve about 63% of their strategy. Where does the other 37% go?
- Where does our performance go? – Group workshop
- The 10-step model to building effective interpersonal and communication skills as a leader
- Build your attitude and leadership competence
- The importance of managing your attitude and the way you approach people as a leader
- Controlling your negative thoughts: Failure and success cycles
- The leader’s role: Motivation and demotivation clocks
- Develop your personal emotional intelligence
- What is Intelligence Quotient (IQ)?
- Defining Emotional Intelligence
- How you as a company can benefit by focusing on developing your manager / leaders’ emotional intelligence
- Focus on understanding, empathy & compassion
- What is the difference between understanding, sympathy, empathy and compassion?
- Reflect on past instances when you failed to understand, or to have sympathy, empathy or compassion
- Acquire active listening & empathic listening skills as a leader
- Active listening as a leader
- The 6 steps of effective Active Listening / Empathic Listening
- How you can improve on your active and empathic listening skills
- Always communicate with thoughtful expression
- What is meant by “thoughtful expression”?
- Building your self-awareness and your self-esteem
- Managing your tone of voice, your body language, and the words you speak
- Best practices on communications and building relationships
- Building your “self-confidence” and your reactions to “stress”
- Be firm, fair and consistent in everything you do
- What is meant by firm, fair and consistent leadership?
- Key skills you need to learn to enable you to be firm, fair and consistent in your leadership
- Focus on building collaboration
- Building the Internal Customer Value Chain & Collaboration Between Teams
- Understanding the 5 potential styles of interaction between teams
- Evaluating which styles your teams have used in your value chain
- Analysing the relationship and opportunities between your teams
- Agree & set short term goals and objectives
- Which should you focus on the most – Short-term goals or Long-term goals?
- What makes some people successful and others not?
- Setting and reviewing short-term S M A R T goals for your team
- Create regular feedback processes
- Performance coaching – nurturing, guiding, and leading to new heights
- Building in self-assessment mechanisms – for the team and for every employee
- Your team scoreboard is your ‘team talk notice board’
- Team Talk Meeting Agendas
- The individual scorecard for each team member
- Giving regular informal feedback about progress
- Earn respect – and thereby build trust
-
-
- Earning respect: It has nothing to do with “being soft”
- The C~A~R~E~ING Trust Model
-
-
To enrol delegates on any of our
Communication and Interpersonal Skills Training Courses
Contact us on 074 074 0444
or
Send us an email to info@poponline.co.za
or
Click on the link below to register delegates now