POP Online

Services Seta

Communication and Interpersonal Skills Training for Managers and Supervisors

This Communication and Interpersonal Skills Training programme
is suitable for Managers as well as Supervisors

Course Duration: 2 days

Course Objective:

By the end of this Communication and Interpersonal Skills training programme, you will understand and be able to effectively implement all the processes in the 10-step model to building effective communication and interpersonal skills as a leader.

Course content and outcomes:

Through this Communication and Interpersonal Skills training programme, delegates will learn:

Day 1

  • Harvard University research reports that Fortune 500 Companies only achieve about 63% of their strategy. Where does the other 37% go?
    • Where does our performance go? – Group workshop
  • The 10-step model to building effective interpersonal and communication skills as a leader

Interpersola Skills Training Courses

  • Build your attitude and leadership competence
    • The importance of managing your attitude and the way you approach people as a leader
    • Controlling your negative thoughts: Failure and success cycles
    • The leader’s role: Motivation and demotivation clocks
  • Develop your personal emotional intelligence
    • What is Intelligence Quotient (IQ)?
    • Defining Emotional Intelligence
    • How you as a company can benefit by focusing on developing your manager / leaders’ emotional intelligence
  • Focus on understanding, empathy & compassion
    • What is the difference between understanding, sympathy, empathy and compassion?
    • Reflect on past instances when you failed to understand, or to have sympathy, empathy or compassion
  • Acquire active listening & empathic listening skills as a leader
    • Active listening as a leader
    • The 6 steps of effective Active Listening / Empathic Listening
    • How you can improve on your active and empathic listening skills

Day 2

  • Always communicate with thoughtful expression
    • What is meant by “thoughtful expression”?
    • Building your self-awareness and your self-esteem
    • Managing your tone of voice, your body language, and the words you speak
    • Best practices on communications and building relationships
    • Building your “self-confidence” and your reactions to “stress”
  • Be firm, fair and consistent in everything you do
    • What is meant by firm, fair and consistent leadership?
    • Key skills you need to learn to enable you to be firm, fair and consistent in your leadership
  • Focus on building collaboration
    • Building the Internal Customer Value Chain & Collaboration Between Teams
    • Understanding the 5 potential styles of interaction between teams
    • Evaluating which styles your teams have used in your value chain
    • Analysing the relationship and opportunities between your teams
  • Agree & set short term goals and objectives
    • Which should you focus on the most – Short-term goals or Long-term goals?
    • What makes some people successful and others not?
    • Setting and reviewing short-term S M A R T goals for your team
  • Create regular feedback processes
    • Performance coaching – nurturing, guiding, and leading to new heights
    • Building in self-assessment mechanisms – for the team and for every employee
    • Your team scoreboard is your ‘team talk notice board’
    • Team Talk Meeting Agendas
    • The individual scorecard for each team member
    • Giving regular informal feedback about progress
  • Earn respect – and thereby build trust
    • Earning respect: It has nothing to do with “being soft”
    • The C~A~R~E~ING Trust Model
To enrol delegates on any of our Interpersonal Skills Training Courses,
click on the link below, or contact us on 074 074 0444

All Training Courses