Emotional Intelligence Training
Including Interpersonal Skills and Personal Mastery
A definition of Emotional Intelligence
Emotional Intelligence (EQ) is arguably the single biggest aspect that you can – and should – focus on, to improve the quality and effectiveness of your work and personal life.
Being “Intellectually smart” without being “Emotionally smart” could lead to significantly detrimental effects on all aspects of your leadership and interactions in all areas of your life.
A lack of emotional intelligence means that you may struggle to understand and manage your own emotions, and you may struggle to recognize and understand the emotions of other people with whom you interact.
And this lack of understanding on your part may result in shallow relationships, defensiveness, poor communication, misunderstandings, an inability to handle conflict, frequent misunderstandings, emotional outbursts, and an inability to take accountability for your own actions.
Low EQ is characterized by ineffective behaviours such as poor listening skills, getting easily stressed, always blaming others, inability to handle criticism, always focusing on yourself, and lacking empathy and compassion.
Fortunately for all of us, EQ is a skill-set that we can develop through effort and practice, by building our self-awareness, self-esteem, self-confidence, and locus of control, as well as our interpersonal skills such as our awareness of others’ feelings, active listening, empathy and compassion for others, and managing our reactions and responses accordingly.
Don’t miss out on this opportunity to join us on one of our Emotional Intelligence Training courses, to enhance your interpersonal and personal skills.
We offer a variety of courses that include Emotional Intelligence Training,
and we facilitate them throughout South Africa as
in-house, public and online (face-to-face) training
Please click on the relevant course that meets your requirements
Emotional Intelligence Training
in-house, public and online (face-to-face) training
Emotional Intelligence Training
Including Interpersonal Skills and Personal Mastery
This Emotional Intelligence Training is suitable for:
Managers, Supervisors, Team Leaders and General Staff
Course Duration: 3 days
NQF Level: 5
Course Objective:
Course content and outcomes:
This Emotional Intelligence Training course will teach delegates:
- What emotional intelligence (EQ) is, and why is it so important in the workplace?
- Understanding the 3 major theories and underlying principles of emotional intelligence
- Goleman’s five components of emotional intelligence at work
- How the brain works – the neurological & physiological basis of emotional intelligence
- The functions of emotions – and the potential damage of its aftershocks: moods
- Plutchik’s model of emotions – identifying & controlling emotional triggers / hot buttons
- Conducting a self-assessment on your own emotional intelligence
- Developing your emotional intelligence across all 5 dimensions of emotional intelligence
- Enhancing your self-awareness dimension
- Identifying your levels of self-awareness and openness
- Behavioural styles / temperaments analysis:
- Understanding your dominant behaviour style and those of others
- Acquiring competencies to adapt your style when interacting with others
- Clarifying your values
- Self-confidence – how one should go about building it
- Enhancing your self-regulation dimension
- Assertiveness, aggression and submissiveness
- Assessing the effectiveness of your locus of control
- Controlling destructive thoughts
- Envisioning and goal setting
- Understanding change management principles
- Enhancing your motivation dimension
- Building a positive attitude
- Tools to pass it on & motivate others
- Failure and success cycles
- Motivation and demotivation cycles
- Enhancing your social awareness dimension
- Effective communication – principles and skills
- Active listening and empathy
- Enhancing your social skills dimension
- Building trust and earning respect
- Giving and receiving feedback
- Managing conflict
- Enhancing your self-awareness dimension
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To enrol delegates on our
Emotional Intelligence Training
Contact us on 074 074 0444
or
Send us an email to info@poponline.co.za
or
Click on the link below to register delegates now